FREQUENTLY ASKED QUESTIONS
1. What are your regular office hours?
- While desks and private offices are accessible 24/7, our regular office hours are Mondays to Fridays 9 AM to 6 PM
- Use of space outside these hours is acceptable except that air conditioning will not be open during this time
2. What if we want to render overtime and have AC access?
- Use of AC outside regular office hours are subject to electricity charges based on usage
3. How many hours of meeting room allowance for each workspace?
- Dedicated desk: 4 hours per month per desk
- Private office: 12 hours per month per private office
4. Do you have hot desks or use of office address only
- These services are not currently available
- We are focused on offering a low-density environment for our clients
5. I am unsure yet whether I need the space for a whole year, do you have shorter packages
- Our rates are based on a minimum 12-month service contract
- We are happy to hear and consider other tenors clients may have in mind
6. Do you have restrictions on businesses that you accept?
- Each client will need to provide relevant business registration documents and undergo a review by the team prior to acceptance
- Currently, our space does not accept POGOs or businesses that have 24/7 operations
7. What other services do you offer?
- We will try to serve really good coffee in our pantry
- Our lounge area can host small events (subject to current regulations on public events)
- We have a network of legal and accounting advisers to which we can refer for your requirements. These are subject to separate engagements directly with such providers
8. We are a team of 6, but we would only like to avail of 4 or 5 seats as we will all not be at the space at the same time
- We would encourage clients to avail of the room that would be able to accommodate their entire team as seats and access will be provided on a per-desk basis
- However, clients are allowed to bring in guests and visitors at any time subject to our guidelines
9. How do I cancel my service agreement?
- We hope you won't leave us, but realize that sometimes life changes. In the unfortunate event that you need to cancel your membership, please follow these steps:
- Accomplish the service cancellation form within the timeframe listed in the terms under the service agreement.
- The workspace officer will confirm receipt of the accomplished cancellation form.
- Return your keycard and any other keys (filing cabinet, lockers, mailbox) on your last day of membership. Keys and keycards that are not returned on your last day are subject to a replacement fee.
- NOTE: All of these steps must be completed prior to your cancellation being officially confirmed.
- We value your membership, in the event you are unsatisfied with your services, please reach out to your Workspace Officer and allow us to address your issues prior to cancellation.
10. Others
- For more information, we will be providing our clients with our General House Rules and General Onboarding Procedures